Answering services are businesses that are designed to help other businesses manage their day-to-day incoming calls. Typically, answering services work by providing small businesses with the ability to handle calls 24 hours a day, 7 days a week, even if no one from the business itself is available.

Answering services are able to take and relay appropriate messages to the business, or during business hours, route incoming calls to the appropriate number. As a result, answering services are a critical element for many small business owners, and are particularly important in service related fields. Answering services also provide the benefit of allowing small businesses to appear larger than they are in reality.

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